Damaged or Incorrect Products

If you receive a damaged item you must notify us within 3 days of receipt at support@dashsafe.co for a replacement item or a refund to be issued. Also send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers’ responsibility to inspect all deliveries within 3 […]

Why is my tracking number not updating online?

Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received.  Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order […]

What is your return address? How do i return my order?

Please email us at support@dashsafe.co before returning your order Return address: 3941 Park Dr, STE 20-345,  El Dorado Hills, CA, 95762 Your order number must be notated in the package. Customers are responsible for return shipping. Shipping costs are non-refundable. Once we receive returned packages they are inspected & will be processed within 3-6 business […]

What is your return policy?

We love what we do and we want you to love your items! If the product isn’t used and is in its original packaging, unworn, with no visible wear, smells, or animal hair may be returned within 30 days after arrival for a Full Refund.  Please note all shipping costs are non-refundable and customers are responsible for return […]