Damaged or Incorrect Products
If you receive a damaged item you must notify us within 3 days of receipt at firstname.lastname@example.org for a replacement item or a refund to be issued. Also send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers’ responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced.
Accidents happen! If you have received an incorrect item in your order please contact us at email@example.com so we can get a replacement package out to you as soon as possible!